Zoe Kay Jewellery Reviews

Zoe Kay delivered a tie clip that transforms my look from shady to sophisticated, like a lawyer instead of a crook. It even showed up on Valentine’s Day, which was totally her idea—and that was a really thoughtful move since I’m a single parent. It truly brightened my day!

I picked out a necklace for my mum's 80th birthday featuring a hologram of my brother, who we lost a decade ago. It's stunning, and I’m so excited to see her reaction when she opens it!

The quality just ain't what I thought it would be for the price. My bracelet snapped after two years, and for a gold item (fine jewelry), that's not what I was expecting. The guarantee only lasts for three months, which makes me think they know their stuff ain't that great and aren't sure about backing it for longer. I won't be coming back to shop here.

The chain arrived sooner than I thought it would! It's a lovely 18k gold curb chain, and I’d definitely suggest it. They replied to my emails right away.

I bought a rather pricey necklace without checking reviews, just took a look at their Instagram.

Creating an account helped me track my order, but it felt like it was stuck for ages. I sent messages, emails, and even called, but got no response. I honestly thought I might have been scammed. Zoe, you really need to step up your game on that!

I guess the extra time was due to the engraving, which is mentioned on the site, but it only says to expect an extra 3 days. It would’ve eased my mind if I could see updates on my account as it progressed or if someone had replied to my initial email.

The necklace itself is gorgeous, and my wife adores it. I did have to take it out of the Zoe packaging, though, because it was kinda embarrassing! The quality of the packaging was really subpar. Zoe, you need to improve that too! This wasn’t a budget item.

But the necklace? Absolutely fantastic, can’t complain about that.

Considering Zoe's response, it seems they might be more focused on arguing with customers on review sites rather than actually enhancing their service.

And let’s be real, I wouldn’t call the box artisan; it’s more like cheap and tacky. There are definitely better quality, cost-effective options out there that aren’t made of vinyl.

The service was top-notch, responding to all my emails quickly. They even assisted me in changing the delivery address. The locket is absolutely gorgeous! I would definitely use this company again and highly suggest it to my friends and family.

Awful craftsmanship. I got a ring from this brand back in December 2021, and by July 2022, it broke. I contacted Zoe Kay for a replacement since I had it for such a brief period, but they responded rather curtly, stating their warranty lasts only 3 months and they couldn't assist me any further. When I took the ring to a local jeweler, they confirmed that the quality is indeed subpar, which explains the short warranty on their products. Seriously, don’t throw your cash at this company; what was once a meaningful ring is now just a disposable piece of low-quality jewelry.

Zoe Kay Jewellery offers top-notch service, from the initial contact all the way to delivery. After placing my order, I came across some negative reviews and started to question if it was the same company. However, when I reached out to Zoe Kay before making my purchase, they responded promptly and even sent me a photo of the exact item I was looking for. Once I placed my order, the delivery was super quick, and it arrived beautifully packaged just in time for Christmas. The necklace is stunning, and I couldn't be happier!

The communication was excellent, arrived right on schedule, and the engraved necklace is stunning. My mom is gonna adore it... just right!!

I just wanted to share my thoughts after ordering. Like a typical guy, I went and checked out the reviews after placing my order, and boy, was I shocked! The feedback wasn’t exactly glowing. Feeling a bit anxious, I shot an email to the company with my worries. To my surprise, they got back to me the very next morning, reassuring me that everything was on track. True to their word, my item was shipped the following day and arrived right after. It turned out to be just what I hoped for and even better! 😍 So, to those who left negative feedback, maybe consider updating your reviews based on how the company handled things? Big shoutout to Zoe Kay jewellery for their awesome customer service. Keep it up! Cheers, Craig O’Neill.

I got a locket for my wife for Christmas. After placing my order, I had some concerns. I reached out via Facebook chat. They replied in just a few minutes. The piece arrived, and it's stunning. Exactly what I wanted. Thanks a bunch!

I really wish I had checked out these reviews before I placed my order. I made my order on 07/12/22 and since then, I've heard zilch. The order status just says processing, and when I called twice, it always went to voicemail. I shot off two emails and filled out the web form twice too, but still no response. At this point, I just want to cancel my order and get my money back. When I pay for first class delivery, I don’t expect to be left in the dark for 12 days. The only thing I’ve received is an order confirmation email.

I made my purchase before checking out the reviews and was a bit anxious I might have been duped, especially since I didn’t receive any dispatch updates several days post order confirmation. But, I got a quick reply to my email inquiry, and my product was shipped with next day delivery through RM. It was slightly delayed because of strikes, but it arrived without any other issues. The item is nice, though the chain feels a tad thin, so I’m giving it 4 stars.

The locket of gold came in one piece. The only downside was that the chain felt a bit flimsy.

I had a really rough time with this order! To start, the earring I got from the ZKJ website looked nothing like the image I saw. I even asked for some clarification, and they sent me pictures through messenger, which I thought were the actual earrings they had. But their communication about the differences in how the products looked was just terrible and super frustrating. Turns out, they were saying the manufacturer changed the design, so what I got was supposedly correct, and they’d update the website later! The kicker? After I bought it, they changed the product description and price but left the old picture up! It’s infuriating because they’re still promoting the earring I wanted, but what they sent me is a totally different, cheaper design.

With my 15 years in retail, I can say this feels intentional and is just plain wrong. I noticed right away that the earring didn’t match the photo, but the product code was the same, so I sent back the unused item right away, and they confirmed they got it!

After waiting 13 days, I finally got my refund! Their message said, 'Once the returned item is received, we will process the exchange/refund - please allow 7 working days.' This kind of treatment is just not okay from any retailer, whether online or in-store. So, buyers, be careful!